How Countrywide uses Unmand to automate insurance renewals
Austbrokers Countrywide provides insurance and risk transfer solutions from small to large clients throughout Australia.
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Industry
Insurance
Products used
Objectives
- Refocus staff on high value, revenue-producing activities
- Interact with legacy systems deployed on-premise
- Standardize broker methodology
- Cost reduction and cost avoidance
0%
Renewals Automated
0+
Hours Saved
The Challenge
Austbrokers Countrywide wanted to refocus staff and reduce costs by automating insurance renewals for the majority of products offered to clients. To achieve this, the business required a solution that could interact with the legacy insurance platforms.
Our Solution
Countrywide chose Unmand because it could manage the complexity of end to end renewals and work within its existing IT ecosystem. The company had already tried two alternative Robotic Process Automation (RPA) providers.
Outcome
With Unmand's software robotics, Countrywide has transformed the renewal process by creating a streamlined and automated renewal pipeline. Automating 85% of all renewals, the solution saves +120 hours in manual renewal processing per week.